Frequently Asked Questions

We are a respected provider of non-medical home care for seniors. We are fully licensed and insured and we provide exceptional care. Our outstanding service and reputation set us apart from all other senior care providers. We are dedicated to helping and strive to make things easier for seniors and families.

Kind Hearts adheres to strict professional standards and practices. Our morals and ethical approach demonstrate compassion, respect, competence, reliability, honesty, positive attitude, discretion, and confidentiality.

We invoice monthly and deliver via email, Canada Post or in person. Invoicing can be done more frequently if desired. All invoices include our Business and HST Registration number. Payment can be made by e-transfer or personal cheque as outlined on our invoices.

We are a licensed and fully insured business. Our staff and clients are completely protected by our Commercial General Liability and Auto Insurance policies. We are registered with the WSIB.

Training, development, and skill enhancement are ongoing. Our standards include:

• Accredited PSW Certification
• Canadian Red Cross First Aid CPR/AED Level HCP
• LDJ Dementia Care
• GPA Gentle Persuasive Approaches in Dementia Care
• WHMIS Training
• CPD Defensive Driving

Yes, we work in all settings... Community, Retirement homes, Long Term Care facilities, etc. Our services are tailored to our client’s specific needs and we offer many services that retirement homes and government funded facilities are not able to provide.

An initial meeting is usually set up to discuss needs, offer suggestions and create a care plan. Meeting clients and family members in advance helps to establish a positive relationship but is not necessary. Services can be arranged by telephone or text 519-807-4317 or email kim@kindhearts.ca

Arranging our service in advance is the best option. We realize this is not always possible and will always do our best to accommodate urgent requests.